Heritage Park Pontypridd, Trademark Collection by Wyndham

Hospitality of the staff members were fantastic. We arrived quite late at night on a last minute, same day booking and they were friendly nonetheless. One of them even kindly offered to carry my bag up the stairs for me as I had lots of things with me due to the last minute nature of the stay. We had to extend our stay by one more night, and the staff members did their best to rearrange the rooms so we did not have to change rooms despite the place being almost fully booked.

Seeing a score of 7/10 my expectations were not high. I was, however pleasantly surprised. The staff were brilliant, ALL of them. The room was really comfy, clean and quiet. The shower was hot and I loved the toiletries that were left in the room. Parking was easy, with lots of room. We used the hotel as a great base for travelling the area. The train station was just down the road so even that was handy.

Room and breakfast

All staff were polite and friendly reception staff were very friendly and welcoming. The manager even gave us a lift into Ponty to save us booking a taxi. Amazing service. Room was lovely and warm very clean and tidy. Food was very good had two evening meals. You have to try the Chefs onion rings delicious. The young girl from Wigan who was looking after the bar and waitressing was excellent shame we didn’t get her name. We stayed for 3 nights and really enjoyed our stay.

Breakfast was really nice the hotel has nice restaurant area that serves lovely food also has a separate bar area from restaurant reception staff was very welcoming and friendly hotel was spotlessly clean would definitely stay here again also in good central location to valleys and Pontypridd